Refund policy

Exchange/ Refund Policy (General)

We reserve the right to accept or reject any request(s) for exchanges and/or refunds. If the issue(s) is validated, a one-for-one exchange of item will be facilitated if there is stock availability, or refund vouchers/codes equivalent to the purchase price will be sent to you via email. There is no cash refund for return orders and delivery fees (if any).

Eligibility of items for exchange / refund

We’re incredibly proud of our products and would offer a product exchange / refund with no further questions asked, if you choose to return your item(s) within 7 days from the date of receipt (i.e. the date you receive the item via postage) with your reason(s)/ feedback (e.g. the dress did not fit nor match your style). Please send us the feedback and request for refund, including your order number, to hello@nonome.sg or via our contact form. Should there be a defective item, delivery of an incorrect item or other issues with the item(s) you received, you may return the item(s) to us as well.

Items should be unworn, unwashed, unaltered and still have their clothing tags intact. Packaging should be intact as well. 

Items purchased with discount codes are eligible for exchange unless stated otherwise in the promotions' terms.

Sales items are not exchangeable. If you have purchased our item(s) through a third party, these are not eligible for exchanges. 

Procedure for requests of item exchange / refunds

Prior to the return of items, please send an email with image(s) of the item(s) and order number to hello@nonome.sg or via our contact form and share with us your reasons for requesting an item exchange / refund.

For item exchange requests, the return of item should be done within 7 days from the date you received the items (local) and 30 days from shipping date (international). Please also use a tracked mode of delivery for your return of item(s), as we are not liable for any unreceived returns via a non-traceable mode of postage. Customers are liable for their own delivery fees.

Upon receiving your item(s), we will process the product exchange / refund (store discount code) accordingly. For item exchanges, if the items you requested are of the same value or lower than the item(s) that you had returned, no further cash top-ups are required from you. Should the value of desired item is higher, we will request for customers to make payment for the difference before mailing you the item(s).